Fix sign-in or access problems
Check the email, setting and role before creating anything new.
Checked against Meadow on 2026-10-12
I forgot my password
Use the password-reset option on the sign-in page. You can also use it to change your password when you need to choose a new one. Enter the email you use for Meadow, then follow the email link. Check spam or junk if it does not arrive. Use the latest reset email if you requested more than one.
If you normally use another sign-in method, use the method offered for your account. Never share a verification code or ask someone else to sign in for you.
My invitation does not work
Ask the inviter to check the email address and invitation status. Sign in with the invited address. An existing login with a different address does not automatically accept the invitation.
I cannot see my setting
Open the setting menu and check the settings available to you. If the expected one is missing, ask its owner or manager to check your membership and whether you accepted the invitation.
Parents joining an existing setting should not choose to create a new setting.
I can sign in but cannot see my child
Check the selected setting and email address. Ask the office to check your contact record, the link to the child and viewing access. Avoid creating duplicate records while the office checks the link.
Check access is restored
After signing in, check the selected setting and open the child or page you need. If the problem remains, tell your setting’s office which step failed. For a technical sign-in problem, contact Meadow. Do not send passwords, verification codes or children’s personal information.
I cannot see a page or button
Check Roles and access. Staff and parents have different menus, and practitioners have fewer management tools than owners and managers.
For a parent’s attendance button, also check Parent permissions.