Manage your Meadow subscription
Find subscription information and understand the child count used for billing.
Checked against Meadow on 2026-10-12
The setting owner manages billing under School settings → Billing. Check the current plan and billing period there before making a change.
Understand the child count
A billable child has Active status. Children who are enrolled but have not started, on the waitlist, enquiries, departed or lost are not counted as billable children.
The base fee covers the plan’s included children. Children above that number are charged at the applicable per-child rate. Having fewer children than the included number does not remove the base fee.
For example, a child with a future agreed start is Enrolled, not Active. Keep the child’s real status accurate rather than changing it merely to alter a bill.
Review or change billing
Open Billing to review the plan, period and the management options offered for your subscription. Use the prices and terms shown there; they are more specific than a general help article.
If another staff member cannot see Billing, check that the setting owner is handling the change. For a question about a charge, include the setting name, billing period and invoice reference when contacting support. Never send card details or passwords.