Invite parents and family

Start with the child’s contact record. An invitation gives someone a way to sign in; the contact link decides which child they can see.

Send an invitation

Invite to app sends immediately. Check the email and child link before selecting it. A parent contact receives Parent access; other eligible contacts receive Family access. There is no extra role-selection step.

1. Open Children, select the child and go to Family.
2. Check the contact’s email address, the child link and their contact type before sending.
3. Select Invite to app.
4. Ask them to open the invitation and sign in using that exact email address.

You can also invite contacts while adding a child. Parents can invite family for their linked children through the parent invitation actions.

Check it worked

Ask the recipient to confirm they can sign in and see the correct child. Sending an invitation does not prove they have accepted it.

Choose the right role

Parent is for a parent or guardian. They can use parent actions for linked children. The setting’s parent permissions control their attendance and absence actions.

Family provides a more limited view. Do not use a staff role to solve a family access problem; staff roles open information beyond that family’s children.

If the invitation does not work

Check the spelling of the email address, the recipient’s spam folder and whether the invitation is still pending. If an invitation is still pending, ask the recipient to use that email. If its address is wrong, cancel the pending invitation, correct the contact and send a new invitation. Check the recipient before sending again.

If the person can sign in but cannot see their child, check both their membership of this setting and the child’s contact link. They may be signed in with a different email address or looking at another setting.

Avoid adding a second child record or duplicate contact to fix a login issue. See Sign-in and access help.